Delivery, Shipping, Pickup

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FAQs

Cancellations
WHAT IF I NEED TO CANCEL AN ORDER THAT HAS ALREADY BEEN PLACED?

If you place an order online, or via phone or email, we ask that you call to cancel your order 24 hours prior to the date that the cookies are to be hand-delivered or shipped out.

If, however, your order has already been processed and is en route to its destination, it cannot be cancelled.

We will do our best to redirect your cookies to another address if that is preferred, but there may be an additional charge depending on the circumstances.

Corporate
DO YOU HAVE VOLUME PRICING?

Please contact our concierge staff at 323.460.2370 for questions regarding volume pricing or visit our Corporate Gifts page for more information and to request a quote.

Gift Boxes
WHAT ARE YOUR PACKAGING OPTIONS?

We understand the importance of presentation when sending a gift and for that reason, we have three tiers of packaging options:

  • white (complimentary) box
  • handcrafted fabric box with brown tissue and cream ribbon
  • handcrafted fabric box with gold tissue and gold ribbon

All our boxes are made in the USA.

The white box is no additional charge. It is lined with kraft-colored tissue paper and filled with individually-wrapped cookies, finished with a personalized gift note that is placed on top of the folded tissue paper within the box. Each box is sealed with a chocolate brown ribbon and a “to/from” label on the upper right corner.

You may ship directly in this box without a ribbon, or for an additional charge place it within an external shipping box with a ribbon for a more gift-like presentation.

The fabric box is our top-of-the-line bespoke box, made completely by hand. It is made from recycled materials and lined with a rich chocolate brown fabric. The recipient of this gift would want to either keep or repurpose this beautiful box.

The fabric box lined in chocolate brown tissue paper comes with a cream ribbon and a DeLuscious hang tag and is shipped in an external box at no additional charge for the shipping box.

The fabric box lined in gold tissue paper comes with a gold ribbon and a DeLuscious hang tag and is shipped in an external box at no additional charge for the shipping box.

CAN YOU CUSTOMIZE PACKAGING?

Yes; we can either customize your actual boxes or make the packaging more reflective of your brand or event by changing the tissue paper and/or ribbon; incorporating hang tags (either by customizing them or adding them to packages where they are not included); printing branded labels to affix to the actual cookie bags; and more. Additional charges may apply.

Hand Delivery
DO YOU HAND DELIVER?

Yes. We deliver Monday – Saturday throughout the Los Angeles area. Specific cities include but are not limited to:

  • Beverly Hills
  • Burbank
  • Downtown Los Angeles
  • Glendale
  • Malibu (call for a quote)
  • Manhattan Beach
  • Pacific Palisades
  • Pasadena and adjacent areas
  • Santa Monica
  • Sherman Oaks
  • Silverlake
  • Studio City
  • Tarzana
  • Torrance
  • Venice

We hand deliver to Malibu, but because it stretches 21 miles the price for delivery varies; therefore, we ask that you please call us for a quote.

If you are interested in hand delivery to Orange County, or other outlying areas, we recommend you call us for delivery charges.

WHAT TIME WILL MY HAND DELIVERY ARRIVE?

We deliver throughout the work day, 10am – 6pm. We do not guarantee exact delivery times, but will do our best to deliver within your requested time frame.

If you need your order to arrive earlier or within a specific time frame, please communicate that directly with our cookie concierge staff at 323.460.2370.. Our goal is to best meet your needs.

WHAT IS THE LATEST I CAN SEND OUT COOKIES VIA HAND DELIVERY FOR SAME DAY DELIVERY?

You can have cookies delivered as late as you like, but please note there is an additional charge for orders that leave our bakery after 5pm.

Cut-off times for online orders requesting same day delivery is 2pm PST. However, if you have an order that must arrive the same day and you place it after 2pm, please call our store; we will always do our best to meet your needs.

IS A RECEIPT INCLUDED WITH MY ORDER?

Unless a receipt is specifically requested with an order, we NEVER include a receipt with an order. Additionally, we do not include DeLuscious promotional materials or menus with our orders.

DO YOU DELIVER TO STUDIOS?

Yes! We deliver to all studios. Because studios often restrict deliveries and require drop-off in the mailroom, this information is required for studio delivery:

  • Building name and/or number
  • Exact room number
  • Name and telephone number of a contact on-site, who can vouch for delivery

To ensure your order makes it to the right person as quickly as possible, we include all the details you provide us on an eternal label to expedite and facilitate your order by the mailroom staff.

DO YOU DELIVER TO HOSPITALS?

Yes, we deliver to hospitals but each hospital has its own stipulations and regulations regarding deliveries. Sometimes we are permitted to deliver directly to a patient or hospital worker and other times, they have their own volunteers who deliver.

Therefore, please provide this information for delivery to a hospital:

  • Name and street address of the hospital
  • Building name and/or number
  • Correct name of patient or recipient,
  • Verified room number
  • Phone numbers!

Please note hospitals do have different cut-off times for receiving gifts; we are required to abide by their guidelines.
If we are required to pay for parking while making a delivery, this may result an additional charge for the sender; we may not know this until the delivery has been completed.

IS THERE A MINIMUM PURCHASE FOR HAND DELIVERY?

Yes; the minimum purchase for hand delivery is 1 dozen.

CAN YOU DELIVER MY COOKIES WARM OR HOT?

While our cookies are baked fresh throughout the day and often are warm when packed for delivery, we cannot guarantee that they will arrive warm or hot. Unfortunately, traffic, weather, and unexpected delivery location challenges inhibit our ability to specify a delivery time.

You can always warm individual cookies to your liking by following these instructions:

  • Microwave an individual cookie for up to 10 seconds; OR
  • place it in a pre-heated toaster oven (300°) for 1 to 1 ½ minutes.

If you have additional questions or more specific questions please contact our cookie concierge staff at 323.460.2370.

Ordering
IS THERE A MINIMUM I MUST ORDER?
  • For pick-up at the bakery= No Minimum
  • For Hand-Delivery= 1 dozen
  • For Shipping= ½ dozen

OPTIONAL: You may also send your own courier service to pick up an order with no minimum. Some of our customers rely on Postmates or UberEATS as an alternative pick-up option.

WHAT IS THE BEST WAY TO PLACE A LARGE ORDER FOR MULTIPLE RECIPIENTS?

Looking to send the same selection to multiple recipients at different addresses? There are two ways of doing this: online or via email.

Instructions for online ordering:

  • When in the shopping cart, select the quantity of a dozen of your choice that you would like to purchase (for example 8 the classic dozen in a white box)
  • At checkout, when prompted, include the shipping address for each of the 8 dozen 

Instructions for emailed orders:

Specify which dozen you would like to order and include your gift message.  Please note whether the message will be the same or different for each recipient

Include your contact information (name, phone number, email address) so we may contact you for billing information

For orders that will be shipped via FedEx, please complete the FedEx Multiple Order Template and attach it to your email.  For orders that will be hand delivered, please complete the Hand Delivery Multiple Order Template and attach it to your email. If you are using both methods of delivery, please complete both templates.

If you prefer to speak with a cookie concierge to place your order, please call us at 323.460.2370 and it would be our pleasure to assist you.  

Packaging and Notes
CAN I INCLUDE MY OWN GIFT CARDS?

You may absolutely include your own gift cards, business cards, supplemental materials with your cookie order.

We simply ask that we receive your add-ons at least 24 hours before your order is scheduled for delivery. It is always our pleasure to accommodate your needs.

HOW ARE YOU COOKIES PACKAGED?

Our cookies are always individually wrapped for freshness and labeled to ensure customers know what they are eating.

If your cookies or brownies are for a party or an event and you prefer them unwrapped and/or platted, please let us know in advance and that can be arranged!

Hand Delivery

HAND DELIVERY / SHIPPING / PICK UP GENERAL INFORMATION

Freshness is of the utmost importance to us. For that reason, we bake to order, individually wrap our cookies and brownies and only offer Fedex Overnight and 2nd Day options for all shipped orders, except those shipped to military bases.

For hand-delivery, we use our own drivers and a trusted local delivery service company.

Alternatively, please consider using UberEats, DoorDash or Postmates for delivery of small quantities of our products for personal consumption.

HAND DELIVERY TIMES - CHRISTMAS HOURS!!

On Valentine’s Day and during the Holiday Season (December 6th through December 23rd), orders received by 10:00 am (PST) Monday through Friday will be delivered same day.  All orders placed after 10:00 am (PST) will be delivered next day or on the next available delivery date. 

During the rest of the year, orders received by 2:00 PM (PST) Monday through Friday will be delivered the same day.

For specific delivery inquiries and/or requests, please call our cookie concierge at 323.460.2370. We will do our best to accommodate your request.

HAND DELIVERY CANCELLATIONS

Please note that we require 24 hours advance notice for all cancellations. Once our driver has left with your order we may be able to redirect the package, but we cannot cancel it.

Pick Up

Individual cookies? If you’re just looking to purchase a single cookie, you can most definitely do that either at our bakery located on 829 N. Highland Avenue in Los Angeles, or at one of the retailers that carry our product. You can find a list on our retailers page.

PLEASE BE AWARE: At this time, pick-up’s are strictly baked to order. We always have our bestseller classic flavors available for orders placed at least one hour in advance of pick-up. However, if you are interested in purchasing couture flavors or anything from our vegan gluten-free line, please call us 2 hours in advance and we’ll be happy to bake and prepare your order for pick-up.

Pick up is available as an option if you would prefer not to have your order hand delivered or shipped. We’re located at 829 North Highland in Los Angeles, CA 90038. Side street parking is available. Please note cars parked on Highland Avenue after 3pm will be towed and ticketed.

You may also send your own delivery service or assistants to pick up your order, whether it is one cookie or 100 dozen cookies. Alternatively, many customers rely on Doordash, Postmates and UberEATS for small orders of individual cookies for personal consumption.

Important: For Vegan/Gluten Free flavors and orders of two dozen or more, we require a minimum of two hours to bake.