DELIVERY / SHIPPING / PICK-UP

DELIVERY / SHIPPING / PICK-UP

hand delivery
Hand Delivery / Shipping / Pick Up General Information

Freshness is of the utmost importance to us. For that reason, we bake to order, individually wrap our cookies and brownies and only offer Fedex Overnight and 2nd Day options  for all shipped orders, except those shipped to military bases.

For hand-delivery, we use our own drivers and a trusted local delivery service company.

Alternatively, please consider using UberEats  or Postmates for delivery of small quantities of our products for personal consumption.

Hand Delivery Times

Orders received by 2:00 p.m. (PST) Monday through Friday will be delivered the same day. There may be exceptions on Valentine’s Day and during the Holiday Season (December 8th through December 23rd).

For specific delivery inquiries and/or requests, please call our cookie concierge at 323.460.2370. We will do our best to accommodate your request.

Hand Delivery Cancellations

You may cancel your order at any time prior to our delivery driver’s departure. Once our driver has left with your order we may be able to redirect the package, but we cannot cancel it. Please note we require 24 hours advance notice for cancellations on Valentine’s Day and during the Holiday Season.


SHIPPING
Shipping Times

FedEx does NOT consider Saturday or Sunday when factoring arrival dates for packages. Consequently, we do not ship out packages for Overnight delivery on Friday and we do not ship out 2nd Day packages on Thursday or Friday.

A package shipped out Overnight on Friday will arrive on Monday (3 days later).

A package shipped out 2nd Day on Thursday will arrive on Monday (4 days later), and a package shipped out 2nd Day on Friday will arrive on Tuesday (4 days later).

Shipping Cancellations

You may cancel your order prior to 1:00 pm (PST) on the day your order is scheduled to ship. Please note we require 24 hours advance notice for cancellations on Valentine’s Day or during the Holiday Season.

Overnight Shipping Dates

Below is a list of corresponding departure and arrival dates for Priority and Standard Overnight shipments:

Shipping Date (day it leaves DeLuscious) Arrival Date
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
2nd Day Shipping Dates

Below is a list of corresponding departure and arrival dates for 2nd Day shipments:

Shipping Date (day it leaves DeLuscious) Arrival Date
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Shipping Information

The minimum purchase for shipping is a half-dozen order of cookies or brownies.

Sadly, milk is not available for orders that are shipped.

To ensure freshness, we only ship Overnight or 2nd Day via FedEx.

We ship throughout the US and Internationally (Canada, Europe & Asia), and via USPS to military bases.

Shipping fees are calculated based on zip codes and preferred service (FedEx Overnight/2nd Day).

International Shipments

For International including Canadian Shipments, we ship via FedEx Priority Overnight.

Additional charges apply for taxes and duties.

Shipping Terms

Shipped orders do not require a signature to complete a delivery, and will be left at the delivery address if no one is available to receive the package. On warmer days, this may result in chocolate melting within cookies. DeLuscious Cookies is not responsible for packages damaged at, or taken from a destination where no person is available to receive it. We urge you to ship to an address where someone will be present to receive the cookies.

Important: If FedEx deems the address “unsafe,” the product will not be left, but instead the recipient will receive a door tag.

No Delivery is available on the following National holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
Turnaround Time

Most orders placed by 2:00 pm (PST) are processed and shipped within 24 to 48 hours of the order date, excluding Valentine’s Day and during the Holiday Season.

Orders received after 2pm PST will be logged as received the next business day.

IF your order MUST be shipped out the day you place your order, please contact our cookie concierge team at 323.460.2370.


Pick-up Information

Individual cookies? If you’re just looking to purchase a single cookie, you can most definitely do that either at our bakery located on 829 N. Highland Avenue in Los Angeles, or at one of the retailers that carry our product. You can find a list of retailers in here.

We always have our bestseller classic flavors available for walk-in customers. However, if you are interested in purchasing couture flavors or anything from our vegan gluten-free line, please call us 2 hours in advance and we’ll be happy to bake cookies for you.

Pick up is available as an option if you would prefer not to have your order hand delivered or shipped. We’re located at 829 North Highland in Los Angeles, CA 90038. Side street parking is available. Please note cars parked on Highland Avenue after 3pm will be towed and ticketed.

You may also send your own delivery service or assistants to pick up your order, whether it is one cookie or 100 dozen cookies. Alternatively, many customers rely on Postmates and UberEATS for small orders of individual cookies for personal consumption.

Important: For Vegan/Gluten Free flavors and orders of two dozen or more, we require a minimum of two hours to bake.