Pick-Up, Hand Delivery & Shipping

Pick-Up, Hand Delivery & Shipping

PICK-UP

Our cookies are baked fresh to order!

We always have our classic flavors available for walk-in customers.

However, for Vegan/Gluten Free flavors and orders of one dozen or more, we require a minimum of two hours to bake.

We’re located at 829 North Highland in Los Angeles, CA 90038. Side street parking is available. Please note cars parked on Highland Avenue after 3pm will be towed and ticketed.

HAND DELIVERY

Hand delivery within the Los Angeles area requires a minimum of one dozen cookies.

Fees are calculated at checkout based on zip codes.

We also accommodate hand delivery orders to outlying areas such as Westlake Village, Malibu and Orange County however, we recommend overnight shipping as a cost effective alternative.

Hand Delivery Times

Orders received by 11:00 am (PST) Monday / Friday will be delivered the same day, excluding Valentine’s Day and during the Holiday Season (December 8th through December 23rd).

For specific delivery inquiries and/or requests, please call our cookie concierge at 323.460.2370. We will do our best to accommodate your request.

Hand Delivery Cancellations

You may cancel your order at any time prior to our delivery driver’s departure. You may incur a 25% restocking fee if your order is already en route. Please note we require 24 hours advance notice for cancellations on Valentine’s Day and during the Holiday Seasons.

SHIPPING

The minimum purchase for shipping is half dozen.

Due to the perishable nature of our cookies, we only ship Overnight or 2nd Day via FedEx.

We ship throughout the US and Internationally (Canada, Europe and Asia and via USPS to military bases).

Shipping fees are calculated based on zip codes and service (FedEx Overnight/2nd Day).

Turnaround Time

Most orders placed by 1:00 pm (PST) are processed and shipped within 24 - 48 hours of the order date, excluding Valentine’s Day and during the Holiday Seasons.

Orders received after 1:00 pm PST will be logged as received the next business day.

Shipping Cancellations

You may cancel your order prior to 1:00 pm (PST) on the day your order is scheduled to ship out. You may incur a 25% restocking fee if cancelled after this time. Please note we require 24 hours advance notice for cancellations on Valentine’s Day or during the Holiday Seasons.

FedEx 2nd Day Shipments

All FedEx 2nd Day deliveries are shipped on Mondays, Tuesdays and Wednesdays.

FedEx 2nd Day Deliveries

FedEx 2nd Day orders are delivered on Wednesdays, Thursdays and Fridays.

International Shipments

For International including Canadian Shipments, we will ship via FedEx Priority Overnight.

Additional charges apply for taxes and duties.

RECIPIENT ADDRESS AND CONTACT INFORMATION

For all residential and business deliveries, please provide a complete address including street, drive, avenue, boulevard, place, lane or parkway.

Residential Deliveries

Always include apartment/unit number for orders being delivered to apartments or condominiums.

Please also include security code for gate access if necessary

Business Deliveries

Always include the name of the business and the building/suite number.

Phone Numbers

All orders require a phone number.

Incomplete Address Surcharge

FedEx charges a $12.50 fee for all orders with an incorrect or incomplete address. This applies to both residential and business deliveries.