We are maintaining our shipping services as well as no-contact hand-delivery and no-contact pick-up for will call, Postmates and UberEats. All pick-up orders must be placed in advance. See Pick-Up section below for details.
PLEASE BE AWARE: Due to COVID-19 and its impact, FEDEX is no longer guaranteeing delivery times. Effective immediately, they have suspended their money-back guarantee for all FedEx Express and FedEx Ground services. In the event that a shipped product is delayed by FedEx, we cannot issue a refund at this time. Please consider giving extra time when selecting your shipping preference.
For more information on Fedex Delivery Schedule, please see SHIPPING INFORMATION below.
****Lower Shipping Rates***
Ship Fedex 2nd day or Fedex Ground (within California) with NO additional residential fees.
Ship freshly baked cookies nationally for as low as $20 per dozen via 2nd Day Air. (Rates vary depending on quantity shipped; prices do not include the cost of cookies).
- SHIPPING TIMES
- SHIPPING CANCELLATIONS
- OVERNIGHT SHIPPING DATES
- 2nd Day Shipping Dates
- SHIPPING INFORMATION
- INTERNATIONAL SHIPMENTS
- SHIPPING TERMS
- TURNAROUND TIME
FedEx does NOT consider Saturday or Sunday when factoring arrival dates for packages. Consequently, we do not ship out packages on Friday for Overnight delivery on Saturday and we do not ship out 2nd Day packages on Friday. If you have a Thursday for Saturday delivery, please call us.
A package shipped out Overnight on Friday will arrive on Monday (3 days later), and a package shipped out 2nd Day on Friday will arrive on Tuesday (4 days later).
You may cancel your order prior to 1:00 pm (PST) on the day your order is scheduled to ship. Please note we require 24 hours advance notice for cancellations on Valentine’s Day or during the Holiday Season.
Below is a list of corresponding departure and arrival dates for Priority and Standard Overnight shipments:
|Shipping Date (day it leaves DeLuscious)||Arrival Date|
Below is a list of corresponding departure and arrival dates for 2nd Day shipments:
|Shipping Date (day it leaves DeLuscious)||Arrival Date|
The minimum purchase for shipping is a half-dozen order of cookies or brownies.
Sadly, milk is not available for orders that are shipped.
To ensure freshness, we only ship Overnight or 2nd Day via FedEx, with the exception of the additional service of Fedex Ground in California.
We ship throughout the US and Internationally (Canada, Europe & Asia), and via USPS to military bases.
Shipping fees are calculated based on zip codes and preferred service (FedEx Overnight/2nd Day).
For International including Canadian Shipments, we ship via FedEx Priority Overnight.
Additional charges apply for taxes and duties.
Shipped orders do not require a signature to complete a delivery, and will be left at the delivery address if no one is available to receive the package. On warmer days, this may result in chocolate melting within cookies. DeLuscious Cookies is not responsible for packages damaged at, or taken from a destination where no person is available to receive it. We urge you to ship to an address where someone will be present to receive the cookies.
Important: If FedEx deems the address “unsafe,” the product will not be left, but instead the recipient will receive a door tag.
No Delivery is available on the following National holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Most orders placed by 2:00 pm (PST) are processed and shipped within 24 to 48 hours of the order date, excluding Valentine’s Day and during the Holiday Season.
Orders received after 2pm PST will be logged as received the next business day.
IF your order MUST be shipped out the day you place your order, please contact our cookie concierge team at 323.460.2370.
Hand Delivery / Shipping / Pick Up General Information
Freshness is of the utmost importance to us. For that reason, we bake to order, individually wrap our cookies and brownies and only offer Fedex Overnight and 2nd Day options for all shipped orders, except those shipped to military bases.
For hand-delivery, we use our own drivers and a trusted local delivery service company.
Hand Delivery Times
Orders received by 2:00 p.m. (PST) Monday through Friday will be delivered the same day. There may be exceptions on Valentine’s Day and during the Holiday Season (December 8th through December 23rd).
For specific delivery inquiries and/or requests, please call our cookie concierge at 323.460.2370. We will do our best to accommodate your request.
Hand Delivery Cancellations
You may cancel your order at any time prior to our delivery driver’s departure. Once our driver has left with your order we may be able to redirect the package, but we cannot cancel it. Please note we require 24 hours advance notice for cancellations on Valentine’s Day and during the Holiday Season.
Individual cookies? If you’re just looking to purchase a single cookie, you can most definitely do that either at our bakery located on 829 N. Highland Avenue in Los Angeles, or at one of the retailers that carry our product. You can find a list on our retailers page.
PLEASE BE AWARE: Due to COVID-19 and its impact, pick-up's are strictly baked to order. We always have our bestseller classic flavors available for orders placed at least one hour in advance of pick-up. However, if you are interested in purchasing couture flavors or anything from our vegan gluten-free line, please call us 2 hours in advance and we’ll be happy to bake and prepare your order for pick-up.
Pick up is available as an option if you would prefer not to have your order hand delivered or shipped. We’re located at 829 North Highland in Los Angeles, CA 90038. Side street parking is available. Please note cars parked on Highland Avenue after 3pm will be towed and ticketed.
You may also send your own delivery service or assistants to pick up your order, whether it is one cookie or 100 dozen cookies. Alternatively, many customers rely on Postmates and UberEATS for small orders of individual cookies for personal consumption.
Important: For Vegan/Gluten Free flavors and orders of two dozen or more, we require a minimum of two hours to bake.