Shipping Policy

CAN I SHIP MILK VIA FEDEX WITH MY ORDER?

Unfortunately, we do not ship milk. We sell milk in old-fashioned glass bottles. Milk is highly perishable and would require shipping with dry ice. We will let you know whether we change our policy in the future!

DO YOU SHIP VIA GROUND?

Because our products do not use preservatives, and freshness is of the utmost importance, we only ship Overnight and 2nd Day.

The minimum purchase for shipping is ½ dozen.

WHAT IS THE TURNAROUND TIME FOR SHIPPED ORDERS?

Orders placed online by 2pm PST will be processed and shipped within 24 – 48 hours of the order date, excluding holidays. Orders received after 2pm will be logged as received the next business day and processed within 24 – 48 hours of that order date.

If you have an order that must go out the day you are placing it, and it is after 2pm, please call our store; we will always do our best to meet your needs.

CAN I PLACE AN INTERNATIONAL ORDER ONLINE?

You can place an international order online, but the credit card information will be completed by our cookie concierge who will call you once he/she receives the order.

You may also place an international order via phone or email.

Additional charges apply for taxes and duties, which are determined by each country.

WHAT IF AN ADDRESS IS INCORRECT?

A $13 fee will be applied to orders placed with an incomplete address. This fee is one set and charged by FedEx. Please include whether the address is a street, drive, avenue, boulevard, place, lane or parkway, and apartment numbers, buildings or suites. This applies to both residential and business deliveries.

CAN I SHIP TO MILITARY BASES?

We do ship to military bases throughout the world via the US Postal Service. However, because our cookies contain no preservatives they are best consumed within 3-5 days of baking, depending on the weather. Before placing your order, please contact us at 323.460.2370 to discuss alternative shipping ideas.